Privacy Policy

Effective Date: [Insert Date]

Queen of the South, presented by Smiley Honey ("we," "our," or "us"), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you visit our website or purchase our products.

1.    Information We Collect

When you interact with our website, we may collect information including:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment information (processed securely through trusted payment providers)
• Order history
• Account information, if you create an account
• Information submitted through contact forms or newsletter sign-ups
• Device, browser, IP address, and website usage information collected through cookies and analytics tools

2.    How We Use Your Information

We use your information to:

• Process and fulfill orders
• Deliver products and provide shipping updates
• Respond to customer inquiries
• Manage your account
• Improve our website, products, and services
• Send promotional emails, newsletters, or special offers when you have chosen to receive them
• Prevent fraud and maintain website security
• Comply with legal obligations

3.    Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website. Cookies help us remember your preferences, analyze website traffic, and enhance site performance.

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

4.    Email Communications

If you subscribe to our newsletter, we may send updates about new honey collections, seasonal harvests, recipes, promotions, and company news.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

5.    Sharing Your Information

We do not sell or rent your personal information.

We may share information only with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Shipping carriers
• Website hosting providers
• Email marketing services
• Analytics providers

These providers receive only the information necessary to perform their services and are required to protect your information.

6.    Payment Security

All online payments are processed through secure third-party payment providers. Queen of the South does not store your complete payment card information on our servers.

7.    Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or misuse. While we strive to protect your data, no method of online transmission or electronic storage can guarantee absolute security.

8.    Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Request a copy of your personal data where applicable

To exercise these rights, please contact us using the information below.

9.    Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

10.                       Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11.                       Changes To This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised effective date.

12.                       Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

Queen of the South by Smiley Honey
Phone: (850) 639-5672
Address: 51 Market Street Apalachicola, FL 32320