Terms and Conditions

Effective Date: [Insert Date]

Welcome to Queen of the South by Smiley Honey ("Queen of the South," "Smiley Honey," "we," "our," or "us"). These Terms & Conditions govern your use of our website and the purchase of our products. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

1.    Website Use

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or interfere with the operation of the website.

You may not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our systems or networks.
• Upload viruses, malicious code, or harmful software.
• Copy, reproduce, or distribute website content without prior written permission.

2.    Product Information

We make every effort to ensure that our product descriptions, pricing, photography, and availability are accurate.

Because our honey is a natural product, variations in color, flavor, aroma, texture, and crystallization may occur due to seasonal blooms, floral sources, and harvesting conditions. These natural variations are part of the authenticity of our products and should not be considered defects.

We reserve the right to modify product specifications, packaging, pricing, or availability without prior notice.

3.    Orders

Submitting an order does not guarantee acceptance.

We reserve the right to:

• Accept or decline any order.
• Cancel orders suspected of fraud or unauthorized activity.
• Limit quantities purchased per customer.
• Refuse service when necessary.

If an order cannot be fulfilled, any authorized payment will be refunded according to your payment provider's policies.

4.    Pricing & Payment

All prices displayed on the website are listed in U.S. Dollars (USD) unless otherwise stated.

Applicable taxes and shipping charges will be calculated during checkout.

Payments are securely processed through trusted third-party payment providers. We do not store complete payment card information on our servers.

5.    Shipping

Orders are processed within our standard business processing times unless otherwise noted.

Delivery estimates are provided for convenience only and are not guaranteed.

Shipping delays caused by carriers, weather conditions, holidays, or unforeseen circumstances are beyond our control.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses resulting from incorrect addresses provided during checkout.

6.    Returns & Refunds

Customer satisfaction is important to us.

Due to the nature of food products, opened or used honey products cannot generally be returned unless they arrive damaged, defective, or incorrect.

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and supporting photographs.

Approved refunds or replacements will be processed according to our Returns Policy.

7.    Product Storage

To maintain product quality, we recommend storing honey:

• At room temperature.
• Away from direct sunlight.
• In a dry location with the lid securely closed.

Natural crystallization may occur over time and is a normal characteristic of pure honey. It does not indicate spoilage or reduced quality.

8.    Allergy Information

Honey is a natural agricultural product and may contain trace amounts of pollen.

Individuals with pollen allergies or bee-related sensitivities should consult a healthcare professional before consuming honey.

Honey should not be given to infants under one year of age due to the risk of infant botulism.

9.    Intellectual Property

All content available on this website, including but not limited to:

• Logos
• Product names
• Images
• Product photography
• Graphics
• Website design
• Videos
• Text
• Icons
• Trademarks

is owned by or licensed to Queen of the South by Smiley Honey and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, published, distributed, or commercially exploited without our prior written consent.

10.                       User Accounts

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials.
• Restricting access to your account.
• Ensuring all account information remains accurate and current.

You agree to notify us immediately of any unauthorized use of your account.

11.                       Promotional Offers

From time to time, we may offer discounts, promotional codes, gift cards, or limited-time offers.

Unless otherwise stated:

• Promotions cannot be combined.
• Offers have no cash value.
• Expired promotions cannot be applied retroactively.
• We reserve the right to modify or discontinue promotions at any time.

12.                       Newsletter & Marketing

If you subscribe to our mailing list, you may receive updates about new honey collections, seasonal harvests, recipes, promotions, and company news.

You may unsubscribe at any time by using the unsubscribe link included in our emails.

13.                       Third-Party Services

Our website may contain links to third-party websites or use third-party services, including payment processors, shipping providers, analytics platforms, and marketing services.

We are not responsible for the content, privacy practices, or policies of third-party websites or services.

14.                       Disclaimer

·         Our products are intended for general culinary enjoyment.

·         Statements made on this website regarding honey or related products have not been evaluated by the U.S. Food and Drug Administration unless expressly stated.

·         Our products are not intended to diagnose, treat, cure, or prevent any disease.

·         Any information provided on this website is for informational purposes only and should not replace professional medical advice.

15.                       Limitation of Liability

To the fullest extent permitted by law, Queen of the South and Smiley Honey shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Use of the website.
• Inability to access the website.
• Purchase or use of our products.
• Delayed deliveries.
• Website interruptions.
• Errors or omissions in website content.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

16.                       Indemnification

You agree to defend, indemnify, and hold harmless Queen of the South, Smiley Honey, its officers, employees, affiliates, partners, and service providers from any claims, liabilities, damages, losses, or expenses arising from your use of the website or violation of these Terms & Conditions.

17.                       Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the state or federal courts located in Florida.

18.                       Changes to These Terms

We reserve the right to update or revise these Terms & Conditions at any time to reflect changes in our business practices, legal requirements, or website functionality.

Changes become effective immediately upon posting to this page. Continued use of the website constitutes acceptance of the revised Terms.

19.                       Contact Information

If you have questions regarding these Terms & Conditions, please contact us.

Queen of the South by Smiley Honey
Phone: (850) 639-5672
Location: 51 Market Street Apalachicola, FL 32320